Refund Policy
General Policy
Tourova strives to provide transparent and fair refund processes. Refund eligibility depends on the type of booking and the policies of respective service providers.
Holiday Packages
- Refunds vary depending on the package and cancellation timeline
- Non-refundable components (such as visa fees, insurance) will not be refunded
- Partial refunds may be applicable for cancellations made before the departure date
Flights & Hotels
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Refunds follow airline and hotel cancellation policies
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Some fares and hotel bookings may be non-refundable
Bus & Other Services
- Refunds depend on the cancellation terms of the respective operator
- Certain discounted fares may not be eligible for refunds
Non-Refundable Services
- Visa, travel insurance, and other add-on services are non-refundable once processed
Refund Process
- Customers must submit a refund request via email or through our support team
- Processing time may take 7–21 business days, depending on the service provider
Contact for Refunds
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